Audio Life Inc. values your satisfaction as our top priority. Merchandise may be returned within 15 business days of receipt without restocking charge, if the original manufacturer’s carton is unopened and undamaged. If the package has been opened a minimum restocking charge of 15% or $10.00, whichever is greater, will be charged. Used or damaged merchandise, missing accessories, or packaging will increase the restocking fee. The customer is responsible for all shipping expenses from and to us on returns, items originally sent via "free shipping", will be charged for the outgoing shipping on returns.
Any merchandise returned to Audio Life Inc. must have an RA (Return Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.
We may ask you to ship the return directly to our distributor's warehouse, in which case you will be provided with their address and business name.